Start your Transformation Journey with UBQTY
Next ITIL Cohort: February 18-20 | Limited Slots Available
ITIL 5 IN THE PHILIPPINES
Meet the New ITIL. Transform with UBQTY.
From ITIL consultation, training, maturity assessments to real transformation, UBQTY enables organizations in the Philippines to convert ITIL (Version 5) into measurable business outcomes. We prepare your leaders and teams to implement, adopt, and sustain digital & IT transformation guided by ITIL best practices transformation. As the Philippines' leading IT Service Management transformation partner, UBQTY bridges the gap between ITIL and living ITIL.
Get your ITIL 5 Foundation Certificate with the Philippines’ leading digital transformation partner.
The IT Industry is Evolving. IT Organizations Need to Continually Improve
A staggering 70% of digital transformation initiatives fail – not because the strategy and framework are flawed, but because adoption and change management are treated as an afterthought.
ITIL training and certification is the starting point, not the finish line. The new ITIL represents a shift from IT service management to integrated digital products, experiences, and enterprise service management. The importance of ITIL isn't just understanding what ITIL training teaches; it's bridging the gap between learning ITIL and living ITIL. Because frameworks don't change organizations. People do.
Understanding and passing your ITIL certifications are just the first steps. Embedding it into governance, operations, culture, and performance metrics is another. UBQTY as your partner aids your organization in this sustainable transformation.
Why a New ITIL and Why Now?
The digital landscape has changed dramatically. Organizations are no longer managing isolated IT services. They are orchestrating integrated products and services in AI-enabled environments. Users expect hardware (digital, operational, and communications technology) to work seamlessly with information technology (applications).
Traditional service management approaches are no longer enough. Service levels don’t reflect user and customer experiences.
The new ITIL evolves to meet this reality, enabling faster decisions, better experiences, and sustainable value in modern service management programs.
But evolution in framework alone does not guarantee transformation. Execution does. Adoption does. Leadership alignment does.
UBQTY ensures that evolution becomes execution. We help organizations translate ITIL’s best practice guidance into competitive advantages, incremental, and measurable value.
Discover the New ITIL
Here’s what makes the new ITIL different from previous versions:
AI Service Management Integration
AI governance, responsible, sustainable adoption, and scaling strategies are built directly into the framework, not added as an afterthought. The new ITIL gives organizations the governance structure they need for responsible and effective AI service management.
Unified Product & Service Management
The new ITIL breaks down the wall between product development and service management. It embraces communications, operational technologies for true digital product management. The framework provides a unified approach that enables end-to-end value delivery with clear accountability and less friction between teams.
Not Just for IT Anymore
While rooted in IT service management, the new ITIL scales across digital product teams, customer experience functions, and enterprise service management. It applies anywhere organizations create and deliver value to stakeholders. Even customer service organizations benefit from the use ITIL’s guidance.
Practical and Application-Ready
From incident management, service design, change enablement to finance management, strategy management, portfolio management and Organizational Change Management, each practice includes clear, actionable guidance that teams can apply immediately to drive measurable improvements in real environments.
Built For Continuous Evolution
The new ITIL’s Service Value System and continual improvement model help organizations develop real adaptive capability. The framework supports continuous evolution, not just one-time transformation initiatives.
Transition Paths to ITIL (Version 5)
ITIL 4 → ITIL (Version 5)
Natural progression. ITIL (Version 5) builds on ITIL (Version 4)'s Service Value System while adding AI-native practices and deeper product-service integration. Continuity with meaningful enhancement.
Recommended: ITIL (Version 5) Foundation Bridge;
ITIL Transformation (for ITIL PM, MP, SL designation holders)
ITIL v3 → ITIL (Version 5)
Significant evolution from v3. The ITIL framework now integrates AI governance, product management, and digital experience. Your v3 knowledge provides foundation—ITIL (Version 5) training builds modern capabilities.
Recommended: ITIL Foundation + Advisory
Why Get Your ITIL(Version 5) Certification With UBQTY
If you’re wondering where to take ITIL certification exam and training in the Philippines, look no further. UBQTY is an Accredited Consulting Partner (ACP) and Accredited Training Organization (ATO), delivering official PeopleCert-certified programs supported by real-world advisory expertise and ITIL maturity assessments.
UBQTY guides teams through adoption, maturity, and transformation, delivering more than ITIL service management certification. Providing the capability to turn ITIL into real transformation and real business results. This gives you the confidence of global accreditation – with the advantage of local transformation experience.
Training Excellence
UBQTY delivers our ITIL training courses through advanced modules. Our comprehensive courses combine expert instruction with real-world applications and ongoing support. As an Accredited Training Organization (ATO), UBQTY uses official training materials, complemented by real-world examples from our experienced, certified practitioners.
Advisory and Consulting
Strategy development, ITIL adoption support, and operating model design. UBQTY helps organizations translate the ITIL framework into practical roadmaps aligned with business objectives.
Maturity Assessment Expertise
UBQTY is among the very few firms in the Asia-Pacific region to conduct both ITIL maturity assessments and P3M3. We establish baselines, identify your gaps, and help you close them with context-specific solutions and creating clear, actionable short term, medium to long-term roadmaps to reach your organizations’ goals.
Proven Transformation Experience
UBQTY has worked with Philippine conglomerates, leading multinationals, universities, financial institutions, and national government and defense agencies across Asia Pacific. Our advisory, guidance, and training reflects what actually works in the real world.
Learn ITIL from Leaders who Helped Shape it
UBQTY’s Managing Director, Pablo Yambot, is an ITIL ambassador and contributor to ITIL guidance, training content, and certification development. Vangie Esquejo, Pabs, and other UBQTY colleagues train not just ITIL but complimentary frameworks ranging from information security, organizational change, agile, project management, risk management, to round out your organization’s needs and provide comprehensive guidance.
When you train from UBQTY, you’re learning from practitioners who helped shape the very framework you’re studying.
Recognized & Trusted by the Service Management Community
UBQTY is led by two former Presidents of ITSMF Philippines and works closely with leading universities, where senior consultants serve as adjunct professors and academic advisers.
We are embedded in both industry and academia – bridging real-world transformation with structured learning.
Most training companies only give you the certification. UBQTY gives you the capability to implement, transform, and deliver measurable business results.
The UBQTY
Transformation Framework
A structured, outcome-driven methodology for sustainable ITIL transformation.
1. Assess
Evaluate current ITIL maturity, identify gaps, establish transformation baseline
2. Align
Build stakeholder alignment, define vision, create actionable roadmap
3. Enable
Deliver ITIL and relevant, complimentary training, certification, capability building, and change readiness
4. Transform
Implement proven industry best practices (ITIL, PRINCE2), deploy supporting tools, drive adoption
5. Sustain
Institutionalize governance, continuous improvement, and performance optimization
Transformation Starts with Capability and Ends with Business Impact
Real organizations. Real challenges. Real transformation. Behind every successful ITIL initiative are leaders who chose to go beyond certification and drive structured change.
At UBQTY, we enable organizations to turn ITIL principles into measurable operational improvement – from governance to service performance to cultural alignment. These are the stories of teams that moved theory to transformation.
ITIL’s Upcoming Course Dates
UBQTY’s ITIL training course schedule features live, ITIL-practitioner-led sessions with hands-on workshops and real-world case studies. See more details about our ITIL training course schedules below.
Ready to Start Your ITIL Transformation Journey?
Get your ITIL (Version 5) Foundation certificate with us. Limited slots in each ITIL certification training course available.
We’re not just an ITIL training provider. We’re your transformation partner.
We are a PeopleCert Authorized Training Organization (ATO) and Accredited Consulting Partner (ACP) in the Philippines, and one of the few firms in the APAC certified to conduct ITIL maturity and Project Programme Portfolio Management Maturity (P3M3) assessments.
Services
Advisory & Consulting
Maturity Assessments
Training – certifications, bespoke workshops (ITIL, PRINCE2, PMI, DevOps, Agile)
Connect
Platform and Tool Implementation